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Consumer Confidence

High levels of consumer confidence are a key element to ensuring the success of the new media sector. For example, providing European consumers with a clear and harmonised set of rights would increase their confidence, promote online cross-border E-commerce and help create a more dynamic and robust market for consumers and businesses alike.

Related News & EDiMA activity

EDiMA Documents - Press

  • January 2012

  • Online Intermediaries: Assessing the Economic Impact of the EU's Online Liability Regime

    » Download (385.75 kB | pdf)
  • EDiMA Press Release on European Commission Communication on E-Commerce and new Copenhagen Economics Study

    » Download (753.37 kB | pdf)
  • March 2011

  • Joint ICT industry statement on Consumer Rights Directive

    » Download (138.93 kB | pdf)
  • February 2011

  • EDiMA response to Single Market Act consultation

    » Download (556.34 kB | pdf)
  • April 2010

  • EDiMA position on sale of counterfeit goods over the Internet

    » Download (475.51 kB | pdf)
  • January 2010

  • Industry Partnership Contribution to the Spanish Presidency Digital Europe Strategy

    » Download (1.23 MB | pdf)
  • European ICT Industry identifies seven action areas to fully exploit the potential of the ICT sector for European citizens and businesses

    » Download (131.12 kB | pdf)
  • October 2009

  • "The Digital Single Market: a key to unlock the potential of the knowledge based economy," Speech from European Commissioner Viviane Reding, delivered at EDiMA's European Paliament White Paper launch, 1 October 2009

    » Download (36.75 kB | pdf)
  • September 2009

  • EDiMA Press Statement on European Parliament White Paper Launch: Achieving a European Digital Single Market

    » Download (107.28 kB | pdf)
  • June 2009

  • EDiMA White Paper on policy strategy for the development of new media services 2009-2014

    » Download (3.89 MB | pdf)
  • May 2009

  • EDiMA Press Statement on eYouGuide

    » Download (177.22 kB | pdf)
  • March 2009

  • Press Statement - EDiMA support for European Commission harmonisation approach

    » Download (64.47 kB | pdf)
  • February 2009

  • EDiMA position on European Commission proposal for a Directive on consumer rights

    » Download (76.00 kB | pdf)
  • January 2007

  • "ROME I" - the law applicable to Contracts including Contracts with Consumers

    » Download (158.29 kB | pdf)

Industry News

  • November 2011

  • European Commission adopts its proposal for a new Consumer Programme 2014-2020.

  • European Commission puts forward legislative proposals on Alternative Dispute Resolution and Online Dispute Resolution.

  • EDiMA and EMOTA hold the 3rd Annual E-Commerce Conference.

  • October 2011

  • European Commission releases proposal for a Regulation on an optional instrument (28th Regime) for European Contract law.

  • Council of Ministers adopts the Consumer Rights Directive.

  • European Parliament approves MEP Diana Wallis’ (ALDE, UK) draft report on “ADR in civil, commercial and family matters”.

  • EU Single Market Forum is held in Krakow, Poland.

  • August 2011

  • European Parliament IMCO Committee publishes study on “Consumer Behaviour in a Digital Environment”.

  • European Parliament IMCO Committee approves MEP Diana Wallis’ (ALDE, UK) opinion to draft report on “ADR in civil, commercial and family matters” (Rapporteur Robert Rochefort – ALDE, FR).

  • July 2011

  • MEP Pablo Arias Echeverria (EPP, ES) presents conclusions of European Parliament e-commerce working group.

  • June 2011

  • European Parliament adopts proposal for Directive on Consumer Rights during Plenary.

  • March 2011

  • EP agrees updated version of Consumer Rights Directive but postpones vote on final resolution so as to facilitate further negotiations with Council.

  • February 2011

  • MEP Pablo Echeverria (EPP, ES) presents the programme of the newly established e-commerce working group.

  • MEP Angelilli (EPP, IT)’s Report on the draft Directive of combating child abuse is approved in IMCO.

  • IMCO votes on draft report on the proposal for a Directive on Consumer Rights (CRD).

  • December 2010

  • EP adopts MEP Juvin (EPP, FR)’s Report on the impact of advertising on consumer behaviour.

  • Council agrees on a global compromise text regarding a draft directive on Consumer Rights.

  • Negotiators release the final text of the Anti – Counterfeiting Trade Agreement (ACTA).

  • November 2010

  • IMCO Committee adopts MEP Juvin (EPP, FR)’s Report on the impact of advertising on consumer behaviour.

  • October 2010

  • The 11th and final round of the negotiations for the Anti-Counterfeiting Trade Agreement (ACTA) is concluded in Tokyo (Japan).

  • September 2010

  • EP adopts MEP Echeverria’s (EPP, Spain)’s own-initiative report on “Completing the Internal Market for e-commerce”.

  • August 2010

  • DG Markt launches public consultation and questionnaire on the future of electronic commerce in the internal market and the implementation of the Directive on electronic commerce (2000/31/EC)

  • July 2010

  • The European Commission adopts the “Retail Market Monitoring Report” and launches public consultation.

  • DG JLS launches a public consultation on a proposed harmonisation of European Contract Law.

  • June 2010

  • IMCO Committee adopts draft report on “Completing the Internal Market for e-commerce”.

  • ICT industry summary meeting with Spanish Presidency in Madrid

  • JURI Committee adopts Gallo report on “Enforcement of intellectual property rights in the internal market”.

  • May 2010

  • Rapporteur MEP Andreas Schwab (EPP, DE) presents new draft IMCO report on the proposed Consumer Rights Directive

  • European Commission releases Communication on “A Digital Agenda for Europe”

  • DG INFSO releases European Digital Competitive Report

  • Publication of Professor Mario Monti’s Commission-backed report on “A new strategy for the Single Market”

  • European Parliament ITRE Committee adopts own-initiative report on “A new Digital Agenda for Europe: 2015.eu” by Rapporteur MEP Pilar del Castillo Vera (EPP, ES)

  • April 2010

  • IMCO Committee adopts report on “Delivering a single market to consumers and citizens” by Rapporteur MEP Lois Grech (S&D, MT)

  • Draft consolidated public ACTA text is released

  • EU Ministers for Telecommunications and Information Society approve the “Granada Declaration” for the new Digital Agenda proposed by the Spanish Presidency

  • Rapporteur MEP Pablo Arias Echeverria’s (EPP, Spain) publishes own-initiative report on “Completing the Internal Market for e-commerce”.

  • March 2010

  • Rapporteur Andreas Schwab (EPP, DE) releases IMCO working document on proposal for a Directive on Consumer Rights

  • September 2009

  • European Commissioner for Consumer Affairs, Meglena Kuneva announces results of first phase of investigation into websites selling electronic goods

  • May 2009

  • MEP Arlene McCarthy presents the working document from the IMCO Committee of the European Parliament on the proposed Consumer Rights Directive

  • March 2009

  • European Commission releases report on cross-border E-commerce in the EU

  • European Parliament adopts the Stavros Lambrinidis report on strengthening security and fundamental freedoms on the Internet